At Top Tier Tours, we understand that plans can change. To offer you flexibility and convenience, you can cancel your bookings directly on our website. Please review our cancellation policy below:
Cancellation Timeframe
Eligible Cancellations: You can cancel your booked tour directly on our website up to 3 days before the scheduled tour date to qualify for a refund.
Non-Refundable Cancellations: Cancellations made within 3 days of the scheduled tour date are not eligible for a refund.
Refund Eligibility
Full Refund: Cancellations made within the eligible timeframe will receive a full refund, minus any applicable processing fees.
Refund Method: Refunds will be processed to the original payment method used at the time of booking.
Cancellation Fees
Applicable Fees: A cancellation fee may apply to cancellations made within the eligible timeframe. The specific amount will be disclosed at the time of booking and may vary based on the tour package and timing of the cancellation.
No-Shows
Policy: Customers who do not show up for their scheduled tour without prior notification will not be eligible for a refund.
Cancellation Process
Log In: Sign in to your account on our website.
Navigate: Go to the “My Bookings” section.
Select and Cancel: Choose the tour you wish to cancel and follow the prompts to complete the process.
Timely Action: Ensure you cancel within the eligible timeframe to qualify for a refund according to our policy.
Exceptions
Unforeseen Circumstances: In cases of extreme weather or other unforeseen events beyond your control, we may make exceptions to our standard policy.
Solutions: We will work with you to offer alternatives such as rescheduling, providing credit for future bookings, or issuing a partial refund, depending on the situation.
Terms and Conditions
Agreement: Our cancellation policy is governed by our Terms and Conditions, which apply to all bookings made through the Top Tier Tours website.
Acknowledgment: By booking a tour with us, you agree to adhere to our cancellation policy and Terms and Conditions.
We are committed to providing excellent customer service. If you have any questions or need assistance with the cancellation process, please contact us. We’re here to help ensure your experience with Epic Tours is smooth and enjoyable.
